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Allianz Insurance Company of Singapore Pte Ltd ("AICS") defines complaint as "any expression of
dissatisfaction communicated to the company". |
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AICS will handle all feedback / complaints fairly and promptly. You will need to provide us with
your full name, contact number, specific nature of your complaint and supporting document if
relevant. |
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We will escalate your feedback using the following process:- |
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Stage 1 |
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• AICS will acknowledge receipt of your complaint within 3 working days. |
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• If more information is required, AICS will contact you within 7 working days from date of
complaint. |
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• In the event that complaint takes longer to resolve, AICS will update you every 4 working days
from last communication. |
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Stage 2 |
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• In the event that complaint is not handled to satisfactory level, you can write to the Chief
Executive Officer (CEO). AICS will respond to appeal within 14 working days. |
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Stage 3 - Insurance Disputes Resolution Scheme (FIDReC) |
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• Lastly, if you are still dissatisfied with the CEO’s response, you may refer the matter to
Financial Industry Disputes Resolution Centre Ltd (FIDReC), an independent institution dealing
with the resolution of disputes between financial institutions and consumers. They can be
contacted at: |
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Financial Industry Disputes Resolution Centre Ltd |
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112 Robinson Road #13-03 |
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HR Robinson |
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Singapore 068902 |
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Telephone : 63278878 |
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Fax : 63278488 |
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E-Mail : info@fidrec.com.sg |
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Website : www.fidrec.com.sg |
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How to contact Allianz: |
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Allianz Insurance Company of Singapore Pte Ltd |
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3 Temasek Avenue |
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#09-01 Centennial Tower |
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Singapore 039190 |
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Tel :(65) 6297 2529 |
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Fax :(65) 6297 1956 |
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Email : askme@allianz.com.sg |
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Website : www.allianz.com.sg |
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(Opening hours is from 0830hrs to 1730hrs Monday to Friday) |
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